Rubbish Collection Roehampton Service Terms and Conditions

These Terms and Conditions govern the provision of rubbish collection and related waste removal services by Rubbish Collection Roehampton to domestic and commercial customers within our service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any rubbish collection or waste clearance service.

1. Definitions

1.1 "Company" means Rubbish Collection Roehampton, the provider of the waste collection and rubbish removal services.

1.2 "Customer" means any individual, business, organisation or other entity that books or receives services from the Company.

1.3 "Services" means any rubbish collection, waste removal, waste recycling, bulky waste collection, garden waste clearance, commercial waste collection or similar service provided by the Company.

1.4 "Service Area" means the geographical areas in which the Company operates and offers collection services, including Roehampton and surrounding locations as determined by the Company from time to time.

1.5 "Waste" or "Rubbish" means the items and materials presented by the Customer for collection, subject to the restrictions and regulations set out in these Terms and Conditions and applicable law.

2. Scope of Services

2.1 The Company provides scheduled and one-off rubbish collection and waste removal services for households, landlords, letting agents, businesses, and other organisations within the Service Area.

2.2 The Services may include the collection of general household waste, light construction waste, office waste, bulky items, garden waste and other non-hazardous materials, subject always to the Company’s assessment and applicable waste regulations.

2.3 The Company reserves the right to refuse to collect any item or material that it reasonably believes may be hazardous, illegal, excessively heavy, unsafe to handle, or otherwise unsuitable for collection or transport.

2.4 The Company does not provide specialist hazardous waste services, including but not limited to asbestos, chemicals, clinical waste, gas cylinders, or any materials that require specialist licensing or handling beyond the Company’s authorisations.

3. Booking Process

3.1 Customers may request a rubbish collection or waste removal service by contacting the Company via telephone, email, or through any booking facility the Company may offer from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including location, access details, approximate volume and type of waste, and any special requirements.

3.3 The Company may offer an estimated price based on the information provided by the Customer. This estimate is not binding and may be adjusted if the actual waste volume, weight, type, or access conditions differ from the information originally provided.

3.4 Bookings are subject to availability. The Company will confirm a booking and proposed collection date and time window by verbal or written confirmation. A booking is not deemed accepted until the Customer has received confirmation from the Company.

3.5 The Company may decline or cancel a booking where it believes it cannot safely or lawfully provide the requested collection, or where the Customer has failed to comply with these Terms and Conditions in the past.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company’s staff have safe, clear, and reasonable access to the collection point at the agreed time.

4.2 The Customer must ensure that any parking restrictions, loading bays, or access limitations are communicated in advance and that suitable arrangements have been made to allow the Company’s vehicle to stop and load legally and safely.

4.3 If, on arrival, the Company is unable to gain access to the premises or cannot lawfully park or load due to circumstances within the Customer’s control, the Company may charge a call-out or wasted journey fee and may reschedule the collection at its discretion.

4.4 The Customer is responsible for segregating waste where required by law or by local waste regulations, and for ensuring that no prohibited items are presented for collection.

4.5 The Customer warrants that the Waste presented for collection is owned by the Customer or that the Customer has the authority of the owner to arrange its removal.

5. Pricing and Quotations

5.1 Prices for Services may be based on one or more of the following: estimated or actual volume of waste, estimated or actual weight, type of materials, labour time, access conditions, and distance from the Company’s operating base.

5.2 Any quotation given prior to the collection is an estimate only, based on the information provided by the Customer. The final price may be adjusted on site if the circumstances differ from those described at the time of booking.

5.3 The Company will inform the Customer of any change to the price before commencing the collection. If the Customer does not agree to the revised price, the Company may cancel the collection and charge a call-out fee to cover reasonable costs.

5.4 All prices are stated in pounds sterling and, unless specifically stated otherwise, are inclusive of any applicable VAT or other taxes at the prevailing rate.

6. Payments

6.1 Payment for Services is due on completion of the collection, unless otherwise agreed in writing.

6.2 The Company accepts payment by cash, credit or debit card, bank transfer, or other methods offered by the Company at the time of collection or invoicing.

6.3 For business Customers with agreed credit terms, invoices must be paid within the time period specified on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.4 If the Customer fails to pay any amount due by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted in England and Wales, as well as reasonable debt recovery costs.

6.5 Title to the Waste passes to the Company upon collection and payment, subject to applicable waste regulations and the Company’s duty of care. The Company reserves the right to retain or dispose of the Waste in accordance with law once collected.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving the Company reasonable notice prior to the agreed collection time.

7.2 For standard residential collections, the Company will not normally charge a cancellation fee if at least 24 hours’ notice is given. For short-notice cancellations or repeat cancellations, the Company may apply a reasonable cancellation charge.

7.3 For commercial collections, larger clearances or pre-arranged projects, the Company may require a longer cancellation notice period and may charge cancellation fees to cover costs incurred, including staff scheduling, vehicle allocation, and any third-party charges.

7.4 If the Customer is not present at the agreed time and the Company cannot access the Waste, the Company may treat the booking as cancelled and charge a call-out or wasted journey fee.

7.5 The Company reserves the right to cancel or reschedule a collection due to vehicle breakdown, staff illness, adverse weather, unsafe site conditions or other events beyond its reasonable control. In such cases, the Company will seek to arrange an alternative collection time with the Customer.

8. Waste Regulations and Compliance

8.1 The Company operates in accordance with applicable UK waste management legislation and any relevant environmental regulations and local authority requirements.

8.2 The Customer acknowledges that certain types of waste are regulated or prohibited and must not be included in any collection. Prohibited items include, but are not limited to: asbestos, clinical or medical waste, chemicals, solvents, oils, fuels, gas bottles, pressurised containers, explosives, and any other hazardous substances requiring specialist treatment.

8.3 The Company may request a description of the Waste and, where appropriate, documentation relating to its nature and origin. The Customer must provide accurate information and notify the Company of any changes.

8.4 If, after collection, it is discovered that the Waste contained prohibited or hazardous materials that were not disclosed, the Customer may be liable for any additional handling, transport, treatment, disposal, or regulatory costs incurred by the Company, as well as any fines or penalties arising from non-compliance.

8.5 The Company will endeavour to divert Waste from landfill where practical, using lawful recycling, re-use, and recovery routes in line with its environmental responsibilities and local waste strategies.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is limited as set out in this clause.

9.2 The Company carries appropriate public liability insurance for its activities. Details of cover can be made available upon reasonable request.

9.3 The Company will not be liable for any damage to property or belongings where such damage results from pre-existing defects, structural weaknesses, poor installation, or wear and tear in the Customer’s premises or items.

9.4 The Customer is responsible for removing or securing any fragile or valuable items that could be affected during the course of the collection. The Company will not be liable for damage to items that were not reasonably visible or identified as fragile.

9.5 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, business interruption, loss of data, or loss of goodwill arising out of or in connection with the Services.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

9.7 The Customer shall indemnify the Company against all claims, costs, damages, and expenses arising from any breach by the Customer of these Terms and Conditions or of applicable waste regulations.

10. Service Standards and Timeframes

10.1 The Company will make reasonable efforts to attend at the agreed time, but all times are estimates only. Delays may occur due to traffic, weather, operational issues, or circumstances beyond the Company’s reasonable control.

10.2 The Company will not be liable for any loss or inconvenience suffered by the Customer as a result of a delay or rescheduling, provided that the Company has used reasonable endeavours to keep the Customer informed and to minimise disruption.

10.3 Where possible, the Company will notify the Customer of any significant delay or need to reschedule a collection and will agree a revised time slot or date.

11. Complaints and Disputes

11.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible, providing full details of the issue.

11.2 The Company will investigate complaints in a timely manner and will seek to resolve the matter through discussion and, where appropriate, remedial action or a goodwill gesture.

11.3 If a dispute cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before resorting to legal proceedings.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data relating to the Customer for the purposes of handling bookings, providing Services, processing payments, and managing customer relationships.

12.2 The Company will take reasonable steps to keep Customer data secure and will only retain such data for as long as is necessary to fulfil the purposes for which it was collected or as required by law.

12.3 The Customer has certain rights in relation to their personal data under applicable data protection legislation, including the right to access, correct, or request deletion of their information, subject to legal limitations.

13. Amendments to these Terms

13.1 The Company reserves the right to amend these Terms and Conditions from time to time, for example to reflect changes in law, regulation, industry practice, or the Company’s services.

13.2 Any changes will take effect from the date they are published or otherwise communicated to Customers and will apply to all bookings made after that date.

13.3 The Customer is encouraged to review the current Terms and Conditions before making each new booking.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any non-contractual obligations arising in connection with them, are governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign its rights and obligations, provided this does not reduce the guarantees provided to the Customer.

15.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the Services and supersede any prior agreements, understandings, or representations relating to the same subject matter.